A Solopreneur/Freelancer
Traveler and Digital Nomad
Professional Summary
Customer support professional with over 18 years of experience across diverse industry segments dedicated to providing quality care for ultimate customer satisfaction. Adept in Quoting (Quote-to-Cash), Opportunity management, and Order processing. Dedicated to identifying customer needs and delivering effective solutions to all problems.
I work remotely from Central America and Brazil; my company is located in Tallinn/Estonia.
I can step in immediately (as an Independent Contractor) if your company urgently needs a temporary replacement, for example, due to vacation or illness.
I can work in the following time zones: -3, -4, -5, -6, -7, 0, +1, +2
For any inquiries please contact me here.
Skills
Customer Support ERP CRM
Interpersonal Skills German (Native) Employee Training
Quoting Microsoft Office Salesforce
Order Management Social Media
Work Experience
2021 - 2023
Independent Contractor @Datacore.com
Responsible for global Order Management, Opportunity management, and Quoting
- Quoting (Quote-to-Cash)
- Opportunity management
- Order processing via the CRM tool (Salesforce.com)
- Conduction license customization, and research
- Renewal records update and RAD (Renewal Anniversary Date) changes
- Communication and support various internal and external divisions (Sales, Support, Distribution)
- Maintain and update the database with customer information
2020 -2021
Order Management Specialist @DataCore.com
Responsible for global Order Management
- Opportunity management
- Order processing via the CRM tool (Salesforce.com)
- Conduction license customization, and research
- Renewal records update and RAD (Renewal Anniversary Date) changes
- Communication and support various internal and external divisions (Sales, Support, Distribution)
- Maintain and update the database with customer information
2019-2020
Customer Service @bio-rad.com
Responsible for the Order entry of DACH customers
- Responsible for the Customer Service of DACH customers
- Creation of orders, delivery notes, invoices, and credit notes in SAP
- On-time checking and recording of incoming orders in SAP
- Close coordination with the field service, accounting, distribution center, and other interfaces
- Complaint processing
2016-2019
Order Advisor @Novanta.com
Responsible for the Order Management of EMEA customers @Synrad.com
- Responsible for the order management of EMEA customers
- Processing of customer orders in the ERP system as well as the creation of order confirmations including date tracking
- Coordination and close cooperation with customers, suppliers, and internal company interfaces in Europe and the USA
- Creation and maintenance of basic data for the customer and article master in the ERP system
- Support and advice on further financial audits such as SOX or VAT
2014-2015
Sales Support @Videndum.com
Responsible for the entire order process and preparation of shipment of China SEA customers
- Responsible for the entire order process and preparation of the shipments
- Entering and processing orders
- Creating and following up on quote requests
- Creating invoices and credit notes
- Working closely with colleagues from the Sales Support Team the field staff in England and the third-party logistics provider
- Daily communication with the branch in China
- Data management in the enterprise resource planning system
- Handling customer complaints and returns
- Monitoring of dates
- Monitoring of credit limits and payments in collaboration with Credit Control
2009-2013
Managing Partner @HHX
Guided Tours & Concierge Service for Chinese business customers in Germany and Europe
2011-2013
Sales Representative @Intercomp
Interface between manufacturers @AMD.com and distributors @Arrow.com
- Interface between manufacturers and distributors
- Providing samples, delivery information, and technical data to the customers
- Tracking orders, delivery dates, and changes in prices
- Negotiating prices with procurement managers
- Creating and following up on quote requests
- Bid proposal management
- Entering and processing orders
- Entering, verifying, modifying, and controlling the projects
- Updating monthly customer demand to forecast system, to provide business changes for improving factory inventory and accurate customer supply
- Working closely with the Account Managers
- Participating in training sessions and trade shows
- Participating in sales meetings which dealt with targets and forecasts, and reported on the current market situation
2006-2009
Sales Representative @Fairchild Semi
Customer Support, Account development, and relationship management (DACH region, Portugal, Eastern Europe, Taiwan)
- Customer Support (DACH region, Portugal, Eastern Europe)
- Providing timely and accurate information to customers regarding pricing, product specifications, and lead time
- Account development and relationship management
- Creating and following up on quote requests
- Entering and processing orders
- Tracking orders, delivery dates, and changes in prices
- Creating invoices and credit notes
- Creating and evaluating Backlog and Demand Forecast reports
- Managing inventory including VMI and Consignment customers
- Maintaining and expanding sales goals within the assigned customer base
- Working closely with the Field Sales Engineers and Global Account Managers
- Working closely with the operations department to ensure products are shipping on time
- Collaboration with global sales and marketing organizations (England, Hong Kong, Taiwan)
- Handling customer complaints promptly, and effectively and reporting potential claims
- Making recommendations on alternative products that best meet customer requirements based on cost, availability, and specifications
- Maintaining contract pricing
- Implementation of logistics and general agreements
- Introduction of Electronic Data Interchange (EDI)
- Participating in training sessions and trade shows
- Participating in sales meetings which dealt with targets and forecasts, and reported on the current market situation